Terms and Conditions of Sale
This English translation is provided for convenience only. In the event of any discrepancy, the French version shall prevail.
Updated as of September 27, 2026
The purpose of these general terms and conditions of sale is, on the one hand, to inform any prospective consumer of the terms and conditions under which the seller sells and delivers the products ordered and, on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales, by the company LAVERAN, of the products offered on its website.
Consequently, the placing of an order by any person for a product offered for sale on the website of the company LAVERAN constitutes full and complete acceptance of these general terms and conditions of sale, which the Buyer acknowledges having read prior to placing the order.
The products are offered for sale and delivered in France (including Corsica; French overseas departments on request) and internationally.
Prior to placing an order, the Buyer declares:
- that the purchase of products on the website of the company LAVERAN is not directly related to their professional activity and is limited to strictly personal use.
- that they have full legal capacity, enabling them to enter into commitments under these general terms and conditions of sale.
The company LAVERAN reserves the right to amend these general terms and conditions of sale at any time.
COMPANY IDENTITY
LAVERAN
Société par Actions Simplifiée (simplified joint-stock company) with share capital of €5,200
Siren: 910 343 359 RCS Paris
Intra-Community VAT No.: FR17910343359
Registered office: 182 avenue de Clichy - 75017 Paris
1 - ACCESS TO THE WEBSITE
The Buyer is personally responsible for putting in place the IT and telecommunications resources enabling access to the Website of the company LAVERAN.
The Buyer bears the telecommunications costs incurred when accessing the Internet and using the website.
2 - PRICES
The sale prices of the products online on the LAVERAN website, stated in euros, are those in force at the time the order form is recorded by the Buyer.
They do not include shipping costs, which are invoiced in addition to the price of the products purchased according to the amount of the order. Shipping costs will be indicated before the order is recorded by the Buyer.
Prices include the value added tax (VAT) applicable on the day of the order, and any change in the applicable rate will be automatically reflected in the price of the products sold by LAVERAN on its website.
The sale prices of the products may be changed by LAVERAN at any time. Any such change will be notified to the Buyer before any order.
3 - PRODUCT CHARACTERISTICS
In accordance with Article L. 111-1 of the French Consumer Code (Code de la consommation), the Buyer may, prior to placing an order, review on the LAVERAN Website the essential characteristics of the product(s) they wish to order (components, weight, product features)
The Buyer selects one or more products from the various categories offered on the LAVERAN website.
The offers presented by LAVERAN are valid while stocks last. For products not stocked in its warehouses, the offers presented by LAVERAN are valid subject to availability from its suppliers.
LAVERAN reserves the right to modify its product range, in particular according to constraints related to its suppliers.
Should a supplier modify a product, the graphic representation of that product shall not engage the seller's liability or affect the validity of the sale.
4 - ORDER
Any order implies unrestricted and unreserved acceptance of these general terms and conditions of sale.
When placing an order, the Buyer is asked to provide LAVERAN with their last name, first name, address, delivery address and email address.
From the moment the Buyer has recorded their order by clicking the "Confirm" icon, they are deemed to have accepted, knowingly and without reservation, these general terms and conditions of sale, and the prices, volumes and quantities of the products offered for sale and ordered.
However, the Buyer may cancel their order within one hour of its confirmation.
The Buyer's order must be confirmed by LAVERAN by email.
The sale will be considered final only after LAVERAN has sent the Buyer the order confirmation and has received payment of the full price.
LAVERAN recommends that the Buyer keep this information in paper or electronic form.
Any fraudulent or presumed fraudulent order will be considered null and void by LAVERAN.
5 - PAYMENT
Payment must be made by the Buyer when placing the order.
All orders are payable in euros.
To pay for their order, the Buyer has the following payment methods: bank card (see details below), gift voucher (see details below), check made payable to LAVERAN, except for sale items, which cannot be paid by check, gift vouchers, bank transfer, card payment, Stripe, Paypal or Alma (see details below).
Payment in installments via Alma may be made in 2, 3 or 4 installments at no cost to the Buyer, up to a limit of €6,000 per order.
The bank cards accepted on the website are the following: CB (Carte Bancaire), Visa and Mastercard. LAVERAN cashes checks upon receipt.
The gift vouchers accepted on the website are the following: - LAVERAN gift voucher. Online credit notes are credit notes issued exclusively by LAVERAN and usable on its website and in its 10 showrooms in France. They are valid for one year from their date of issue.
The Buyer warrants to LAVERAN that they hold any authorizations required to use the payment method chosen when recording the order form.
LAVERAN reserves the right to suspend or cancel any order and/or delivery, whatever its nature and stage of performance, in the event of non-payment of any sum owed by the Buyer, in the event of a payment incident or in the event of proven fraud
Delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
LAVERAN may request proof of identity in the event of suspected fraud. As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.
To ensure the security of payment by bank card, the customer is required to enter the card verification value (CVV) of their bank card during secure checkout.
6 - CHOICE OF PRODUCTS
The Buyer, having reviewed the products marketed by LAVERAN and their characteristics, has chosen the product(s) covered by their order under their sole responsibility and according to their needs as previously determined before any order. Furthermore, as the Buyer alone knows the products they own and use, the Buyer is the sole judge of the compatibility of the products ordered with those they use.
It is exclusively the Buyer's responsibility, if they do not consider themselves sufficiently competent, to seek the assistance of an advisor.
7 - DELIVERY AND RECEIPT
7.1 - GENERAL RULES
The products will be delivered to the address indicated by the Buyer on the order form, in France (including Corsica; French overseas departments on request) or internationally. Shipping costs and delivery times vary by destination and are indicated before the order is confirmed; for deliveries outside the European Union, import duties and taxes may be payable by the recipient.
By default, invoices are sent to the email address provided by the Customer when registering.
If the procedures set out below are not followed, no claim by the Buyer relating to transport will be accepted, without prejudice to the legal guarantees the Buyer enjoys.
7.2 - CHARACTERISTICS OF THE LA POSTE COLISSIMO SUIVI (TRACKED) SYSTEM
The Buyer receives delivery at home from their mail carrier and signs a delivery slip acknowledging receipt. If absent, the Buyer or the recipient of the product ordered receives a delivery notice from their mail carrier, allowing them to collect the products ordered at the nearest post office within fifteen days.
The Buyer must check, in the presence of the postal employee or delivery person, the condition of the packaging of the goods and its contents upon delivery.
Should the Buyer have any doubt of any kind whatsoever as to the condition or contents of their parcel, they must:
- record specific reservations with the carrier upon delivery;
- report any damage or anomaly to the carrier and to LAVERAN within 3 days of delivery, with supporting photos.
7.3 - CHARACTERISTICS OF DELIVERY BY CHRONOPOST AND UPS
The Buyer receives delivery at home from the Chronopost and UPS delivery person and signs an acknowledgment of receipt electronically or manually.
If absent, the Buyer or the recipient of the product ordered receives a delivery notice allowing them to contact the carrier to arrange another delivery day.
The Buyer must check, in the presence of the delivery person, the condition of the parcel and the number of parcels delivered.
In case of doubt, the Buyer must record reservations with the delivery person and report any damage or anomaly to the carrier and to LAVERAN within 3 days of delivery, with supporting photos.
7.4 – TIMEFRAMES
Delivery times in mainland France, following confirmation of your order under the conditions of Article 4, are as follows:
- La Poste Colissimo Suivi: 3 to 5 business days
- Chronopost: 1 to 2 business days
- UPS: 1 to 2 business days
For Corsica, the French overseas departments and international destinations, delivery times are indicated when ordering, according to the destination.
For any order confirmed before 1:00 p.m., Monday to Friday (excluding public holidays), the order will be shipped the same day, subject to available stock.
In any event, and in accordance with the provisions of Article L. 216-1 of the French Consumer Code (Code de la consommation), LAVERAN delivers the goods or provides the service on the date or within the time period indicated to the Buyer. In the absence of any indication or agreement as to the date of delivery or performance, LAVERAN will deliver the goods without undue delay and no later than thirty days after the conclusion of the contract.
Delivery means the transfer to the Buyer of physical possession or control of the goods.
If delivery has not taken place upon expiry of this period, the Buyer may, in accordance with Article L. 216-2 of the French Consumer Code (Code de la consommation), terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium if, after having requested LAVERAN, by the same means, to make the delivery or provide the service within a reasonable additional period, LAVERAN has not performed within that period.
The contract is deemed terminated upon receipt by LAVERAN of the letter or written notice informing it of such termination, unless LAVERAN has performed in the meantime.
The Buyer may immediately terminate the contract if LAVERAN refuses to deliver the goods or if it fails to perform its obligation to deliver the goods upon expiry of the period provided for in the first paragraph of Article L. 216-1 and that date or period constitutes, for the Buyer, an essential condition of the contract. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the Buyer prior to the conclusion of the contract.
The sums paid by the Buyer will then be refunded without delay, to the exclusion of any other compensation.
In the event of a delay in delivery compared with the date initially set, the Buyer must report it in writing (letter or email to diamantaire@laveran-paris.com) to LAVERAN in order to improve the quality of service that may be offered and to enable LAVERAN to conduct an investigation with the carrier.
An investigation with the carrier may take up to 21 business days. If the product is found during this period, it will be immediately re-routed to the place of delivery designated in the order form
However, if the product ordered is not found at the end of this 21-day investigation period, LAVERAN will, at its own expense, re-ship the products ordered by the Buyer.
Should the product ordered then no longer be available, the provisions of Article 3 will apply; failing a replacement product accepted by the Buyer, the sums paid will be refunded in full without delay. In the event of a product exchange, delivery costs will be borne by the consumer.
7.5 - RETURN OF PRODUCTS FOR NON-CONFORMITY OR BUYER DISSATISFACTION
Products that do not conform to the order or do not give the Buyer complete satisfaction may be returned by the Buyer under the conditions and in accordance with the instructions provided for in these Terms and Conditions of Sale.
To this end, the Buyer benefits from a right of withdrawal, which is exercised in accordance with the legislative provisions in force and Article 8 of these Terms and Conditions of Sale, and from a legal guarantee of conformity, which is exercised in accordance with the legislative provisions in force and Article 12.2 of these Terms and Conditions of Sale. Without prejudice to the legal guarantee of conformity and the right of withdrawal, a returned product that has been worn, damaged or is incomplete (without its certificate or case) may not be refunded or exchanged under the free return provided for in Article 7.6.
LAVERAN will, at the Buyer's option, either refund the sums paid by the Buyer using the same means of payment as that used for the purchase or by bank transfer, or exchange the returned product, within 14 days following the handover or receipt of said product. If the product is no longer available, temporarily or following discontinuation, LAVERAN may offer the Buyer a similar product.
Before any exchange or refund, LAVERAN will verify that the returned product fully conforms to the product that was delivered to the Buyer, without modification, alteration, damage or intervention of any kind on the part of the Buyer.
7.6 - FREE RETURNS WITHIN 30 DAYS
In addition to the right of withdrawal provided for in Article 8, LAVERAN accepts the free return of any item purchased on www.laveran-paris.com within 30 days from the date of delivery, provided that the item is returned in its original condition, unworn, together with its certificate and case.
Excluded from this free return, without prejudice to the legal guarantees, are made-to-measure (bespoke) creations, personalized or engraved products, and products resized at the Buyer's request.
LAVERAN refunds the Buyer within 14 days from receipt of the returned product, using the same means of payment as that used for the purchase.
7.7 - RETURN PROCEDURE
To return an item, the Buyer must follow the instructions below:
- Contact LAVERAN (diamantaire@laveran-paris.com or 01 81 70 09 82), stating the order number.
- Either bring the item to one of the 10 LAVERAN showrooms in France, by appointment: Paris (9, rue Buffault, 75009), Lyon, Marseille, Bordeaux, Lille, Nice, Toulouse, Montpellier, Annecy and Aix-en-Provence (list and contact details on the Showrooms page).
- Or send it back by insured mail, using the prepaid return label provided by LAVERAN, to the following address:
LAVERAN
Attn: After-Sales Service
9, rue Buffault 75009 PARIS
Return shipping costs are borne by LAVERAN. The product must be carefully packed and accompanied by its certificate and case.
8 - RIGHT OF WITHDRAWAL
In accordance with Article L. 221-18 of the French Consumer Code (Code de la consommation), the Buyer has the right to withdraw, without giving any reason, within fourteen days from the date of receipt of the goods.
To exercise this right, the Buyer must notify LAVERAN of their decision to withdraw before this period expires, using the model form below or any other unequivocal statement, by email to diamantaire@laveran-paris.com or by mail to LAVERAN, 9, rue Buffault 75009 Paris.
In accordance with Article L. 221-23 of the French Consumer Code (Code de la consommation), the Buyer must send back or return the goods to LAVERAN or to a person designated by LAVERAN, without undue delay and no later than fourteen days following the communication of their decision to withdraw. Return costs are borne by LAVERAN when the Buyer uses the prepaid return label provided by LAVERAN or returns the goods in one of its showrooms (Article 7.7).
In accordance with Article L. 221-23 of the French Consumer Code (Code de la consommation), the Buyer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In accordance with Article L. 221-24 of the French Consumer Code (Code de la consommation), LAVERAN will refund all sums paid, including delivery costs (except for any additional costs resulting from the Buyer's choice of a delivery method more expensive than the standard delivery method offered), without undue delay and no later than fourteen days from the date on which it is informed of the Buyer's decision to withdraw. LAVERAN may withhold the refund until it has received the goods back or until the Buyer has supplied proof of having sent them, whichever is earlier. The refund is made using the same means of payment as that used for the purchase, unless the Buyer expressly agrees otherwise.
LAVERAN gift vouchers, which do not constitute monetary value, cannot be refunded.
In accordance with Article L. 221-28 3° of the French Consumer Code (Code de la consommation), the right of withdrawal cannot be exercised for goods made to the Buyer's specifications or clearly personalized, in particular made-to-measure (bespoke) creations, engraved jewelry and jewelry resized at the Buyer's request.
In accordance with Articles L. 221-5 and R. 221-1 of the French Consumer Code (Code de la consommation), the Buyer may use the model withdrawal form below.
MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)
To LAVERAN, 9, rue Buffault 75009 Paris, diamantaire@laveran-paris.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
9 - ZappTax Tax-Free Shopping (VAT Refund)
If you reside outside the European Union, you may, subject to conditions, be eligible for a VAT refund on purchases made on our website. To facilitate this process, LAVERAN works with the company ZappTax, an independent third-party provider specializing in managing tax refunds for purchases made in France.Tax refund procedure via ZappTax:- Have your order delivered in mainland France to a private address of your choice (family, friends, hotel, etc.).
- Download the ZappTax mobile app (App Store or Google Play).
- Follow the steps indicated in the app, up to the validation of your tax refund form by customs when you leave the EU.
- verification of your eligibility,
- submission of documents,
- validation by customs,
- and the VAT refund,
Any question, claim or problem relating to the tax refund must be addressed solely to ZappTax.ZappTax contact details:
- Email: contact@zapptax.com
- Telephone (24/7):
- France: +33 (0)1 78 90 04 42
- Spain: +34 910 607 358
- United Kingdom: +44 207 04 82 473
- Belgium: +32 (0)2 880 59 12
10 - RETENTION OF TITLE
LAVERAN retains full ownership of the products sold until full payment of the price, including principal, costs and taxes.
11 - LIABILITY
LAVERAN cannot be held liable for non-performance of the contract in the event of a stock shortage or unavailability of the product due to force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications.
LAVERAN cannot be held liable for any indirect damage that may arise from the purchase of the products.
LAVERAN shall not be liable for any loss of data or files. It is the Buyer's responsibility to make all necessary backups.
The LAVERAN website also contains information from third parties and links to other websites. LAVERAN cannot under any circumstances be held liable for damage resulting from the use of, access to, or inability to use such third-party information, nor for the content of other websites.
12 - WARRANTY
12.1 Commercial warranty
The Buyer benefits from a lifetime commercial warranty against manufacturing defects, the terms of which are also set out in the warranty certificate delivered with the product ordered.
This warranty is subject to normal use of the product. Excluded from the warranty are normal wear and tear, loss, theft, breakage and any accidental damage not inherent to the product, as well as damage resulting from the intervention of a third party.
The Buyer must return the product together with the warranty certificate under the conditions specified in Article 7.7 hereof.
The commercial warranty applies without prejudice to the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code (Code de la consommation)) and the guarantee against latent defects (Articles 1641 et seq. of the French Civil Code (Code civil)) described below.
12.2 Legal guarantee of conformity
In accordance with Articles L. 217-3 et seq. of the French Consumer Code (Code de la consommation), LAVERAN delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery of the goods that becomes apparent within two years from delivery.
The goods conform to the contract if, in particular, they meet the following criteria (Articles L. 217-4 and L. 217-5): they correspond to the description, type, quantity and quality provided for in the contract; they are fit for any particular purpose sought by the Buyer, brought to LAVERAN's attention no later than at the time of conclusion of the contract and accepted by LAVERAN; they are delivered with all the accessories provided for in the contract; they are fit for the purposes for which goods of the same type would normally be used and have the qualities that the Buyer may legitimately expect with regard to public statements made by LAVERAN, in particular in advertising or labeling.
Any lack of conformity that becomes apparent within twenty-four months from delivery of the goods is presumed, unless proven otherwise, to have existed at the time of delivery; for second-hand goods, this period is twelve months (Article L. 217-7).
In the event of a lack of conformity, the Buyer is entitled to have the goods brought into conformity by repair or replacement or, failing that, to a price reduction or termination of the contract (Article L. 217-8). The Buyer chooses between repair and replacement; however, LAVERAN may decline to proceed according to the Buyer's choice if the remedy requested is impossible or entails disproportionate costs, taking into account in particular the value of the goods, the significance of the defect and whether the other remedy could be provided without significant inconvenience to the Buyer (Article L. 217-12). Goods are brought into conformity free of charge for the Buyer, within a reasonable period not exceeding thirty days following the Buyer's request (Articles L. 217-10 and L. 217-11).
The Buyer is entitled to a price reduction or to termination of the contract (return of the goods against refund of the price) where bringing the goods into conformity is refused or impossible, has not taken place within thirty days, cannot be carried out without significant inconvenience to the Buyer, or where the defect persists despite the attempt to bring the goods into conformity; however, the contract may not be terminated if the lack of conformity is minor (Articles L. 217-14 and L. 217-16).
Any goods repaired under the legal guarantee of conformity benefit from a six-month extension of that guarantee (Article L. 217-13).
To implement the legal guarantee of conformity, the Buyer must contact LAVERAN (diamantaire@laveran-paris.com) within two years from delivery of the goods.
12.3 Guarantee against latent defects
The Buyer may decide to implement the guarantee against latent defects in the item sold within the meaning of Article 1641 of the French Civil Code (Code civil).
Accordingly, LAVERAN is bound by the guarantee in respect of latent defects in the item sold that render it unfit for its intended use, or that so diminish that use that the buyer would not have acquired it, or would have paid a lower price for it, had the buyer known of them.
In this case, the Buyer may choose between rescission of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code (Code civil).
In accordance with Article 1648 of the French Civil Code (Code civil), this action may be brought within two years of the discovery of the defect.
13 - PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law or regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.
14 - NO WAIVER
The fact that either party does not take advantage of a breach by the other party of any of the obligations referred to in these general terms and conditions of sale shall not be interpreted as a waiver of the obligation in question for the future.
15 - GOVERNING LAW AND COMPETENT JURISDICTION
Sales of products by the company LAVERAN are governed by French law.
Any dispute relating to the interpretation and performance of these general terms and conditions of sale is governed by French law.
Failing an amicable resolution, the dispute will be brought before the competent Court, namely that of the defendant's domicile (Article 42 of the French Code of Civil Procedure (Code de procédure civile)), that of the place of actual delivery of the item or performance of the service (Article 46 of the French Code of Civil Procedure (Code de procédure civile)), or that of the place where the consumer resided at the time of the conclusion of the contract or of the occurrence of the harmful event (Article R. 631-3 of the French Consumer Code (Code de la consommation)).
16 - PERSONAL DATA ("INFORMATIQUE ET LIBERTÉS")
The information collected by LAVERAN when the Buyer places any order is necessary for the management of the order by LAVERAN and its business partners. It is processed in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the amended French Data Protection Act ("Informatique et Libertés") No. 78-17 of January 6, 1978. The Buyer has the right of access, rectification, erasure, restriction of processing, portability and objection with respect to data concerning them, which may be exercised with LAVERAN at diamantaire@laveran-paris.com. The Buyer may also lodge a complaint with the CNIL (www.cnil.fr).
Through LAVERAN, the Buyer may receive commercial offers from other organizations or companies, or be informed of LAVERAN's offers. If the Buyer wishes to receive these offers, they may inform LAVERAN by mail or email.
When browsing the website, cookies may be placed on the Buyer's device. Cookies that are strictly necessary for the operation of the website (cart, security, remembering preferences) do not require consent. Other cookies, in particular audience measurement and advertising cookies, are placed only with the Buyer's consent, obtained through the website's cookie banner; the Buyer may withdraw or change their consent at any time via this banner or by configuring their browser.
17. MEDIATOR
In accordance with the provisions of the French Consumer Code (Code de la consommation) concerning "the consumer dispute mediation process", after having contacted us and failing a satisfactory response, you may have recourse, free of charge, to a consumer mediation procedure with the following consumer mediator:CM2C49 rue de Ponthieu
75 008 PARIS
Tel : 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net